Refund and Return Policy
At Handmadezz.com, we value your satisfaction with your purchases. We understand that there may be instances where you wish to return a product. Please read our return policy carefully to ensure a smooth return process.
1. Eligibility for Returns:
(a) You may return products within 7 days of receiving your order.
(b) To be eligible for a return, the product must be in its original condition. This includes all original packaging, tags, and accessories.
(c) Custom-made or personalized items are not eligible for return, unless they arrive damaged or defective.
Initiating a Return: To initiate a return, please contact our customer service team at info@handmadezz.com within 7 days of receiving your order. Please include your order number, the reason for the return, and clear photographs of the product if it is damaged or defective.
2. Return Shipping:
(a) The customer is responsible for bearing the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your product.
(b) Handmadezz.com is not responsible for any damage or loss of the product during the return shipping process.
3. Restocking Fee: A restocking fee of 20% of the invoice value will be deducted from the refund for all eligible returns. This fee covers the cost of processing, inspecting, and restocking the returned product.
4. Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it is in its original condition. If the product is found to be in good condition, the refund will be processed.
5. Refund:
(a) Refunds will be processed within 10 business days after the returned product is received and inspected.
(b) The refund amount will be the invoice value of the product minus the 20% restocking fee and any applicable shipping charges paid during the initial purchase.
(c) Refunds will be issued using the same payment method used for the original purchase.
6. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team immediately. We will provide instructions on how to return the product.
7. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow our return process, and once the return is processed, you can place a new order for the desired item.
8. Contact Information: For any questions or concerns regarding our return policy or to initiate a return, please contact our customer service team at info@handmadezz.com
Please note that by making a purchase on Handmadezz.com, you agree to adhere to this return policy. We reserve the right to amend this policy at our discretion. It is your responsibility to review our return policy before making a purchase. Thank you for shopping with us, and we hope you have a delightful experience with our handmade products.