Handmadezz (“we” and “us”) is the operator of (https://www.handmadezz.com) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item. - Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer. - Returns
Handmadezz will not accept returns under any circumstances. - Delivery Terms
• Dispatch Time
If the item is in stock, the shipment is usually dispatched within 7 business days of payment of the order. For custom orders, manufacturing time would depend upon the quantity and kind of item ordered. The manufacturing time will be conveyed to the customer by a separate email.
• Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 day
• Transit time International – Generally, orders shipped internationally by air are in transit for 7 – 20 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout. Orders shipped internationally by sea are in transit for 25 – 45 days depending upon the destination country.
• Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
• Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
• Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation and will update the customer regarding the same.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. - Parcels Damaged In Transit
If you opt for insurance of the shipment and if there is any damage in transit, then you can file a claim for insurance in your country directly. You have to keep all the tags, invoices, shipping documents, packing material, packing boxes as it is. You will have to send pictures of all the damages to the insurance company. The insurance surveyor might come to your place for investigation. You have to coordinate with them. The insurance company will settle the claim directly with the customer. For non-insured shipments, no such claim shall be entertained.
- Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Handmadezz encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Handmadezz at the customer’s expense, and the customer will not receive any refund. - Cancellations
An order once placed cannot be canceled under any circumstances. Please clarify all your doubts before placing the order. - Insurance
If the customer opts for insurance of the parcel, then they are insured for loss and damage up to the value as stated by the insurance documents. - Customer Service
For all customer service inquiries, please email us at info@handmadezz.com.